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| Criterion |  Engineering Goal Question Metric |  UX Research Customer Journey Mapping |  Facilitation Stakeholder Mapping |
|---|---|---|---|
Purposedifferent | Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 90-180 min | 2-4 h | 60–90 min |
Participantsdifferent | 3-6 | 4-10 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | GQM Table, Metric Profiles | Journey Map, Pain-point List, Opportunity Backlog | Stakeholder Map, Engagement Plan, Risk Notes |
Tagsno overlap | MetricsMeasurementEngineeringAlignment | JourneyServiceService design | StakeholdersAlignmentFacilitationChange |
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