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| Criterion |  Operations Gemba Walk |  Operations RACI Matrix |  Operations Accountability Ladder |
|---|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible. | With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on. |
Complexitysame | Low | Low | Low |
Timedifferent | 30-120 min | 45-90 min | 20-45 min |
Participantsdifferent | 2-6 | 2-8 | 1-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Observation Notes, Improvement Ideas | RACI Matrix, Responsibility Map, Decision Notes | Ownership Reflection, Action Commitment, Coaching Notes |
Tagsno overlap | LeanObservationProcessOperations | RolesResponsibilityGovernanceOperations | ResponsibilityLeadershipTeam |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
