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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.
Complexitydifferent
LowMediumMedium
Timedifferent
30-120 minAs needed1-3 h
Participantsdifferent
2-64-152-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop
Outputdifferent
Observation Notes, Improvement IdeasIncident Log, Action Tracker, Stakeholder UpdatesCause Tree, Evidence Notes, Countermeasures
Tagsno overlap
LeanObservationProcessOperations
IncidentOperationsReliability
Root causeTreeIncidentQuality
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Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis