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| Criterion |  Operations Gemba Walk |  Decision Making Decision Rights Mapping |  Operations Accountability Ladder |
|---|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement. | With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on. |
Complexitydifferent | Low | Medium | Low |
Timedifferent | 30-120 min | 90-180 min | 20-45 min |
Participantsdifferent | 2-6 | 4-12 | 1-8 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Observation Notes, Improvement Ideas | Decision Rights Matrix, Agreement | Ownership Reflection, Action Commitment, Coaching Notes |
Tagsno overlap | LeanObservationProcessOperations | DecisionGovernanceAlignmentResponsibility | ResponsibilityLeadershipTeam |
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