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| Criterion |  Engineering Failure Scenario Analysis |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | In critical processes, it is not enough to plan only for the normal case. Failure Scenario Analysis looks at the path into failure and shows which failures, chains, and control gaps cause the most damage. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 2-4 h |
Participantsdifferent | 3-8 | 4-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Failure Scenarios, Risk Notes, Control Gaps, Test and Response Actions | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | FailureResilienceRisk | JourneyServiceService design |
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