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| Criterion |  Facilitation Expectation Mapping |  Operations Process Mapping |
|---|---|---|
Purposedifferent | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. |
Complexitydifferent | Low | Medium |
Timedifferent | 45-90 min | 1-3 h |
Participantsdifferent | 3-12 | 3-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Expectation Map, Alignment Notes, Agreements | Process Map, Handoff List, Improvement Backlog |
Tagsno overlap | AlignmentStakeholdersTeam | ProcessOperationsImprovement |
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