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| Criterion |  Facilitation Expectation Mapping |  UX Design Customer Journey Canvas |  Facilitation 3-Circle Venn Diagram |
|---|---|---|---|
Purposedifferent | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When three perspectives matter at the same time, a Three-Circle Venn Diagram shows the overlaps and remainders precisely. It makes visible where shared effect arises and where only a partial perspective applies. |
Complexitydifferent | Low | Medium | Low |
Timedifferent | 45-90 min | 1-3 h | 15-45 min |
Participantsdifferent | 3-12 | 3-10 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Expectation Map, Alignment Notes, Agreements | Customer Journey Canvas, Pain Points, Experience Opportunities | Venn Diagram, Overlap Notes, Differentiators |
Tagsno overlap | AlignmentStakeholdersTeam | JourneyCustomerService designCanvas | ComparisonFacilitationAlignment |
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