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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration of Family Tree Analysis with its method-specific working model.
Operations
Family Tree Analysis
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring.
Complexitydifferent
LowLowMedium
Timedifferent
45-90 min15-30 min2-4 h
Participantsdifferent
3-122-62-6
Formatdifferent
WorkshopWorkshopWorkshop + async
Outputdifferent
Expectation Map, Alignment Notes, AgreementsRoot cause notes, CountermeasuresFamily Tree Diagram, Pattern Notes, Systemic Measures
Tagsno overlap
AlignmentStakeholdersTeam
Root causeIncidentLeanProblem solving
Root causePatternsIncidentSystemic
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Paper illustration of MORT Analysis with its method-specific working model.
Operations
MORT Analysis
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving