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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.
Complexitydifferent
LowLowHigh
Timedifferent
45-90 min15-30 min2-6 h
Participantsdifferent
3-122-63-10
Formatdifferent
WorkshopWorkshopWorkshop + async
Outputdifferent
Expectation Map, Alignment Notes, AgreementsRoot cause notes, CountermeasuresEvent Timeline, Causal Factor Chart, Cause List, Corrective Actions
Tagsno overlap
AlignmentStakeholdersTeam
Root causeIncidentLeanProblem solving
CausalityIncidentRoot causeTimeline
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Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping