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| Criterion |  UX Research Empathy Mapping |  Operations MORT Analysis |  UX Research User Interviews |
|---|---|---|---|
Purposedifferent | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. |
Complexitydifferent | Low | High | Low |
Timedifferent | 30–60 min | Mehrere Tage bis Wochen | 30–60 min per interview |
Participantsdifferent | 4-8 | 2-6 | 1 participant per interview |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Empathy Map, Assumptions List, Research Gaps | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations | Interview Notes, Themes, Insight Summary |
Tagsno overlap | SynthesisQualitativeWorkshop | Root causeSafetySystemicIncident | QualitativeResearchCustomerDiscovery |
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