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| Criterion | ![]() UX Research Empathy Mapping | ![]() UX Research Customer Journey Mapping | ![]() Architecture Risk Storming |
|---|---|---|---|
Purposedifferent | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Helps clarify architecture context, options, and consequences in concrete terms. It organizes technical context, alternatives, and consequences. The result is captured as an Annotated Diagram, a Prioritized Risk List, and an Action Backlog. |
Complexitydifferent | Low | Medium | Low |
Timedifferent | 30–60 min | 2-4 h | 60-90 min |
Participantsdifferent | 4-8 | 4-10 | 4-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Empathy Map, Assumptions List, Research Gaps | Journey Map, Pain-point List, Opportunity Backlog | Annotated Diagram, Prioritized Risk List, Action Backlog |
Tagsno overlap | SynthesisQualitativeWorkshop | JourneyServiceService design | RiskArchitectureWorkshopValidation |
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