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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of an IBIS map with issues, positions and arguments
Knowledge Modeling
IBIS
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.IBIS structures thinking about complex questions as a sequence of issues, ideas, and arguments. The method keeps discussions open without forcing them into premature consensus.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
LowMediumLow
Timedifferent
30–60 min1-3 h15-30 min
Participantsdifferent
4-82-82-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop
Outputdifferent
Empathy Map, Assumptions List, Research GapsIssue Map, Positions, Argument NotesRoot cause notes, Countermeasures
Tagsno overlap
SynthesisQualitativeWorkshop
RationaleKnowledgeDecision
Root causeIncidentLeanProblem solving
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Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis