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| Criterion |  UX Research Empathy Mapping |  Operations Gemba Walk |  Operations Process Mapping |
|---|---|---|---|
Purposedifferent | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. |
Complexitydifferent | Low | Low | Medium |
Timedifferent | 30–60 min | 30-120 min | 1-3 h |
Participantsdifferent | 4-8 | 2-6 | 3-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Empathy Map, Assumptions List, Research Gaps | Observation Notes, Improvement Ideas | Process Map, Handoff List, Improvement Backlog |
Tagsno overlap | SynthesisQualitativeWorkshop | LeanObservationProcessOperations | ProcessOperationsImprovement |
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