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| Criterion |  UX Research Empathy Mapping |  Operations Gemba Walk |  Operations PDCA Cycle |
|---|---|---|---|
Purposedifferent | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode. |
Complexitysame | Low | Low | Low |
Timedifferent | 30–60 min | 30-120 min | 1 h bis mehrere Wochen |
Participantsdifferent | 4-8 | 2-6 | 1-8 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Empathy Map, Assumptions List, Research Gaps | Observation Notes, Improvement Ideas | PDCA Log, Experiment Plan, Learning Outcome, Standard Change |
Tagsno overlap | SynthesisQualitativeWorkshop | LeanObservationProcessOperations | Continuous improvementLeanExperiments |
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