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Criterion
Paper illustration for Dot Estimation.
Facilitation
Dot Estimation
Paper illustration for PERT Estimation.
Decision Making
PERT Estimation
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Purposedifferent
When size or effort can only be estimated roughly, Dot Estimation condenses the group's experience into a quick range. It turns individual contributions into a visible selection. The result is captured as an Effort Heatmap, Risk Signals, and Discussion Targets.On complex initiatives, a plain average tends to understate just how uncertain the outcome really is. It separates options, evaluation criteria, and open risks. The result is captured as a PERT Estimate, Expected Value, and Risk Notes.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.
Complexitydifferent
LowMediumHigh
Timedifferent
5-20 min15-45 min0.5-2 Tage
Participantsdifferent
3-201-86-12
Formatdifferent
WorkshopWorkshop + asyncWorkshop
Outputdifferent
Effort Heatmap, Risk Signals, Discussion TargetsPERT Estimate, Expected Value, Risk NotesService Blueprint, Fail Points, Ownership Map
Tagsno overlap
EstimationEffortRisk
EstimationUncertaintyRisk
Service designOperationsJourneyBlueprint
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A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis