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Criterion
Paper illustration for Dot Estimation.
Facilitation
Dot Estimation
Paper illustration for PERT Estimation.
Decision Making
PERT Estimation
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Purposedifferent
When size or effort can only be estimated roughly, Dot Estimation condenses the group's experience into a quick range. It turns individual contributions into a visible selection. The result is captured as an Effort Heatmap, Risk Signals, and Discussion Targets.On complex initiatives, a plain average tends to understate just how uncertain the outcome really is. It separates options, evaluation criteria, and open risks. The result is captured as a PERT Estimate, Expected Value, and Risk Notes.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.
Complexitydifferent
LowMediumMedium
Timedifferent
5-20 min15-45 min2-4 h
Participantsdifferent
3-201-84-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop
Outputdifferent
Effort Heatmap, Risk Signals, Discussion TargetsPERT Estimate, Expected Value, Risk NotesJourney Map, Pain-point List, Opportunity Backlog
Tagsno overlap
EstimationEffortRisk
EstimationUncertaintyRisk
JourneyServiceService design
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A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Three-Point Estimation.
Decision Making
Three-Point Estimation