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| Criterion |  Operations DMAIC |  UX Research Contextual Inquiry |
|---|---|---|
Purposedifferent | For a process problem with fluctuating performance, the method brings analysis and improvement into a disciplined sequence. It creates a framework in which numbers, causes, and control come together. | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. |
Complexitydifferent | High | Medium |
Timedifferent | 2-12 Wochen | 1-3 Wochen |
Participantsdifferent | 3-10 | 4-12 Beobachtungen |
Formatsame | Workshop + async | Workshop + async |
Outputdifferent | Project Charter, Measurement Plan, Cause Analysis, Control Plan | Field Notes, Workflow Insights, Pain Points |
Tagsno overlap | Continuous improvementQualityProcess improvement | UX researchObservationContext |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
