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Criterion
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
HighMediumMedium
Timedifferent
1 Tag bis mehrere Wochen1-3 h1-4 h
Participantsdifferent
4-105-303-8
Formatdifferent
WorkshopWorkshopWorkshop + async
Outputdifferent
Problem Statement, Prototype, Test LearningsConsensus Clusters, Theme Titles, Priority AreasProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
InnovationPrototypeResearch
FacilitationConsensusWorkshopAlignment
Root causeProblem solvingQualityIncident
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Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis