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Criterion
Decision Tree method illustration showing its working structure
Decision Making
Decision Tree
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Constraint Analysis.
Decision Making
Constraint Analysis
Purposedifferent
For decisions with follow-on paths and dependencies, a linear comparison is often not enough. A Decision Tree shows how options branch under conditions and which consequences hang on each branch.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped.
Complexitydifferent
MediumMediumLow
Timedifferent
30-90 min1-3 h30-90 min
Participantsdifferent
1-63-102-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + async
Outputdifferent
Decision Tree, Option Map, Assumption ListCustomer Journey Canvas, Pain Points, Experience OpportunitiesConstraint List, Hard/Soft Classification, Option Impact Notes, Decision Boundaries
Tagsno overlap
DecisionTreeOptions
JourneyCustomerService designCanvas
ConstraintsDecisionPlanningOptions
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
A hypothetical failure makes concrete risks, signals, and fitting mitigations visible.
Decision Making
Pre-Mortem
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper matrix with six colored hat cards for information, feeling, value, caution, ideas and process control.
Facilitation
Six Thinking Hats