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| Criterion |  Decision Making Decision Tree |  UX Design Customer Journey Canvas |
|---|---|---|
Purposedifferent | For decisions with follow-on paths and dependencies, a linear comparison is often not enough. A Decision Tree shows how options branch under conditions and which consequences hang on each branch. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitysame | Medium | Medium |
Timedifferent | 30-90 min | 1-3 h |
Participantsdifferent | 1-6 | 3-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Decision Tree, Option Map, Assumption List | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | DecisionTreeOptions | JourneyCustomerService designCanvas |
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