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Criterion
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Decision Tree method illustration showing its working structure
Decision Making
Decision Tree
Purposedifferent
When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.For decisions with follow-on paths and dependencies, a linear comparison is often not enough. A Decision Tree shows how options branch under conditions and which consequences hang on each branch.
Complexitydifferent
LowMediumMedium
Timedifferent
60-90 min1-3 h30-90 min
Participantsdifferent
4-103-101-6
Formatdifferent
WorkshopWorkshopWorkshop + async
Outputdifferent
Problem Cluster, Prioritized Challenge, ExperimentCustomer Journey Canvas, Pain Points, Experience OpportunitiesDecision Tree, Option Map, Assumption List
Tagsno overlap
FacilitationDecisionProblem solvingWorkshop
JourneyCustomerService designCanvas
DecisionTreeOptions
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper matrix with six colored hat cards for information, feeling, value, caution, ideas and process control.
Facilitation
Six Thinking Hats
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Paper illustration for Constraint Analysis.
Decision Making
Constraint Analysis
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping