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Criterion
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Paper illustration for Constraint Analysis.
Decision Making
Constraint Analysis
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Purposedifferent
When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.
Complexitydifferent
LowLowMedium
Timedifferent
60-90 min30-90 min1-3 h
Participantsdifferent
4-102-83-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop
Outputdifferent
Problem Cluster, Prioritized Challenge, ExperimentConstraint List, Hard/Soft Classification, Option Impact Notes, Decision BoundariesCustomer Journey Canvas, Pain Points, Experience Opportunities
Tagsno overlap
FacilitationDecisionProblem solvingWorkshop
ConstraintsDecisionPlanningOptions
JourneyCustomerService designCanvas
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Paper matrix with six colored hat cards for information, feeling, value, caution, ideas and process control.
Facilitation
Six Thinking Hats
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Decision Tree method illustration showing its working structure
Decision Making
Decision Tree