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Criterion
Paper illustration for DACI
Decision Making
DACI
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for RAPID
Decision Making
RAPID
Purposedifferent
In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.In complex management decisions, clarity is often missing about who recommends, who agrees, and who makes the decision. RAPID creates this assignment and stabilizes decisions across several levels.
Complexitydifferent
LowHighMedium
Timedifferent
30-60 min0.5-2 Tage45-90 min
Participantsdifferent
2-106-123-12
Formatdifferent
Workshop + asyncWorkshopWorkshop + async
Outputdifferent
DACI Matrix, Decision Owner, Decision LogService Blueprint, Fail Points, Ownership MapRAPID Role Map, Recommendation, Decision Log
Tagsno overlap
DecisionRolesGovernanceAlignment
Service designOperationsJourneyBlueprint
DecisionRolesGovernance
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of Decision Rights Mapping with its method-specific working model.
Decision Making
Decision Rights Mapping
Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping