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| Criterion |  Decision Making DACI |  UX Design Service Blueprinting |  UX Research Customer Journey Mapping |
|---|---|---|---|
Purposedifferent | In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Low | High | Medium |
Timedifferent | 30-60 min | 0.5-2 Tage | 2-4 h |
Participantsdifferent | 2-10 | 6-12 | 4-10 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | DACI Matrix, Decision Owner, Decision Log | Service Blueprint, Fail Points, Ownership Map | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | DecisionRolesGovernanceAlignment | Service designOperationsJourneyBlueprint | JourneyServiceService design |
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