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| Criterion |  UX Design Customer Journey Canvas |  Operations Theory of Constraints |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a system that does not get faster despite effort, the method directs attention to the bottleneck. It concentrates improvement on the point that actually limits throughput. |
Complexitydifferent | Medium | High |
Timedifferent | 1-3 h | 2-4 h Analyse, laufend |
Participantsdifferent | 3-10 | 3-12 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Constraint Map, Improvement Plan, Flow Metrics |
Tagsno overlap | JourneyCustomerService designCanvas | OperationsConstraintsFlowImprovement |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
