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| Criterion |  UX Design Customer Journey Canvas |  Innovation Starbursting |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Helps clarify ideas, open questions, and testable next steps in concrete terms. It opens the thinking space, collects ideas, and leads to testable options. The result is captured as a star-shaped question map, question list, and assumption list. |
Complexitydifferent | Medium | Low |
Timedifferent | 1-3 h | 30-60 min |
Participantssame | 3-10 | 3-10 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Star-Shaped Question Map, Question List, Assumption List |
Tagsno overlap | JourneyCustomerService designCanvas | BrainstormingIdeationWorkshopDiscovery |
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