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| Criterion |  UX Design Customer Journey Canvas |  Facilitation Stakeholder Salience Model |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 60-90 min |
Participantsdifferent | 3-10 | 3-6 |
Formatsame | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Salience Diagram, Strategy per Class |
Tagsno overlap | JourneyCustomerService designCanvas | StakeholdersFacilitationAlignmentGovernance |
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