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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper matrix with six colored hat cards for information, feeling, value, caution, ideas and process control.
Facilitation
Six Thinking Hats
Paper illustration for Constraint Analysis.
Decision Making
Constraint Analysis
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together.When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped.
Complexitydifferent
MediumMediumLow
Timedifferent
1-3 h45-90 min30-90 min
Participantsdifferent
3-104-122-8
Formatdifferent
WorkshopWorkshopWorkshop + async
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesPerspective Notes, Decision Inputs, Action ItemsConstraint List, Hard/Soft Classification, Option Impact Notes, Decision Boundaries
Tagsno overlap
JourneyCustomerService designCanvas
FacilitationOptionsDecision
ConstraintsDecisionPlanningOptions
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Decision Tree method illustration showing its working structure
Decision Making
Decision Tree
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid