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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of Shape Up with its method-specific working model.
Delivery
Shape Up
Story Splitting method illustration showing its working structure
Agile
Story Splitting
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts.When a story becomes too large for a clean flow, it breaks scope down along value and risk. It shapes the work into a form that ships earlier and is easier to verify.
Complexitysame
MediumMediumMedium
Timedifferent
1-3 h6 Wochen Cycle + 2 Wochen Cool-Down30-60 min
Participantsdifferent
3-102-4 pro Pitch2-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesPitches, Bet-table decisions, Hill charts, Cooldown outcomesSmaller Stories, Acceptance Criteria, Split Rationale
Tagsno overlap
JourneyCustomerService designCanvas
PlanningDeliveryAutonomy
BacklogIterationDelivery
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of a horizontal story map with an activity backbone, task cards below it and a cross-map release line.
Product Discovery
User Story Mapping
Paper illustration for Communication Plan
Delivery
Communication Plan
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting