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| Criterion |  UX Design Customer Journey Canvas |  Delivery Shape Up |  Facilitation Stakeholder Mapping |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 1-3 h | 6 Wochen Cycle + 2 Wochen Cool-Down | 60–90 min |
Participantsdifferent | 3-10 | 2-4 pro Pitch | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Pitches, Bet-table decisions, Hill charts, Cooldown outcomes | Stakeholder Map, Engagement Plan, Risk Notes |
Tagsno overlap | JourneyCustomerService designCanvas | PlanningDeliveryAutonomy | StakeholdersAlignmentFacilitationChange |
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