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| Criterion |  UX Design Customer Journey Canvas |  Delivery Shape Up |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 6 Wochen Cycle + 2 Wochen Cool-Down |
Participantsdifferent | 3-10 | 2-4 pro Pitch |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Pitches, Bet-table decisions, Hill charts, Cooldown outcomes |
Tagsno overlap | JourneyCustomerService designCanvas | PlanningDeliveryAutonomy |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
