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| Criterion |  UX Design Customer Journey Canvas |  Operations Root Cause Tree Analysis |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie. |
Complexitysame | Medium | Medium |
Timesame | 1-3 h | 1-3 h |
Participantsdifferent | 3-10 | 2-8 |
Formatsame | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Cause Tree, Evidence Notes, Countermeasures |
Tagsno overlap | JourneyCustomerService designCanvas | Root causeTreeIncidentQuality |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
