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| Criterion |  UX Design Customer Journey Canvas |  Architecture Request for Comments |  UX Research Customer Journey Mapping |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | An RFC clarifies architecture context, options, and consequences. It structures technical context, alternatives, tradeoffs, open questions, and review feedback, and captures the result as an RFC document, reviewer comments, and a decision rationale. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 h | 1-3 Wochen vom Draft bis zur Entscheidung | 2-4 h |
Participantsdifferent | 3-10 | 3-20 Reviewer | 4-10 |
Formatdifferent | Workshop | Async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | RFC document, Reviewer comments, Decision rationale, Follow-up ADR or tickets | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | JourneyCustomerService designCanvas | ArchitectureDecisionAsyncGovernance | JourneyServiceService design |
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