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| Criterion |  UX Design Customer Journey Canvas |  Architecture Request for Comments |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | An RFC clarifies architecture context, options, and consequences. It structures technical context, alternatives, tradeoffs, open questions, and review feedback, and captures the result as an RFC document, reviewer comments, and a decision rationale. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 1-3 Wochen vom Draft bis zur Entscheidung |
Participantsdifferent | 3-10 | 3-20 Reviewer |
Formatdifferent | Workshop | Async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | RFC document, Reviewer comments, Decision rationale, Follow-up ADR or tickets |
Tagsno overlap | JourneyCustomerService designCanvas | ArchitectureDecisionAsyncGovernance |
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