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| Criterion |  UX Design Customer Journey Canvas |  Decision Making PERT Estimation |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | On complex initiatives, a plain average tends to understate just how uncertain the outcome really is. It separates options, evaluation criteria, and open risks. The result is captured as a PERT Estimate, Expected Value, and Risk Notes. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 15-45 min |
Participantsdifferent | 3-10 | 1-8 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | PERT Estimate, Expected Value, Risk Notes |
Tagsno overlap | JourneyCustomerService designCanvas | EstimationUncertaintyRisk |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
