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| Criterion |  UX Design Customer Journey Canvas |  Facilitation Open Space Technology |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a complex topic does not yet have a fitting agenda, Open Space Technology hands topic ownership back to the participants. The format suits questions that only move forward when real interest determines the order. |
Complexitydifferent | Medium | High |
Timedifferent | 1-3 h | 0.5-2 Tage |
Participantsdifferent | 3-10 | 20-500+ |
Formatsame | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Session Marketplace, Proceedings, Action Topics |
Tagsno overlap | JourneyCustomerService designCanvas | FacilitationLarge groupAutonomy |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
