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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Ideal Days.
Agile
Ideal Days
Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When effort needs to be thought of as real working time, it offers a simple common denominator for comparison. It sorts work by value, risk, and delivery ability. The result is captured as Ideal Day Estimates, Assumption Notes, and Capacity Caveats.When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes.
Complexitydifferent
MediumLowMedium
Timedifferent
1-3 h15-60 min30-90 min
Participantsdifferent
3-102-93-12
Formatdifferent
WorkshopWorkshop + asyncWorkshop
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesIdeal Day Estimates, Assumption Notes, Capacity CaveatsAffinity Size Map, Grouped Estimates, Unclear Items
Tagsno overlap
JourneyCustomerService designCanvas
EstimationEffortAgile
EstimationBacklogRelative sizing
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Dot Estimation.
Facilitation
Dot Estimation