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| Criterion |  UX Design Customer Journey Canvas |  Growth Flywheel |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Growth often breaks down where a reinforcing mechanism builds up too much friction. A Flywheel shows the cycle of value, repetition, and reinforcement meant to sustain growth. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 60-120 min |
Participantsdifferent | 3-10 | 3-8 |
Formatsame | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Flywheel Map, Friction Points, Growth Levers, Experiment Backlog |
Tagsno overlap | JourneyCustomerService designCanvas | GrowthRetentionConversion |
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