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| Criterion |  UX Design Customer Journey Canvas |  Engineering Failure Scenario Analysis |  UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | In critical processes, it is not enough to plan only for the normal case. Failure Scenario Analysis looks at the path into failure and shows which failures, chains, and control gaps cause the most damage. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 1-3 h | 1-3 h | 0.5-2 Tage |
Participantsdifferent | 3-10 | 3-8 | 6-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Failure Scenarios, Risk Notes, Control Gaps, Test and Response Actions | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyCustomerService designCanvas | FailureResilienceRisk | Service designOperationsJourneyBlueprint |
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