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| Criterion |  UX Design Customer Journey Canvas |  Facilitation Dot Estimation |  Agile ROAM Board |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When size or effort can only be estimated roughly, Dot Estimation condenses the group's experience into a quick range. It turns individual contributions into a visible selection. The result is captured as an Effort Heatmap, Risk Signals, and Discussion Targets. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 1-3 h | 5-20 min | 20-40 min initial, dann laufend |
Participantsdifferent | 3-10 | 3-20 | 3-15 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Effort Heatmap, Risk Signals, Discussion Targets | ROAM Board, Owner List |
Tagsno overlap | JourneyCustomerService designCanvas | EstimationEffortRisk | RiskAgileTrackingAlignment |
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