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| Criterion |  UX Design Customer Journey Canvas |  Decision Making Decision Tree |  Engineering Failure Scenario Analysis |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For decisions with follow-on paths and dependencies, a linear comparison is often not enough. A Decision Tree shows how options branch under conditions and which consequences hang on each branch. | In critical processes, it is not enough to plan only for the normal case. Failure Scenario Analysis looks at the path into failure and shows which failures, chains, and control gaps cause the most damage. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 h | 30-90 min | 1-3 h |
Participantsdifferent | 3-10 | 1-6 | 3-8 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Decision Tree, Option Map, Assumption List | Failure Scenarios, Risk Notes, Control Gaps, Test and Response Actions |
Tagsno overlap | JourneyCustomerService designCanvas | DecisionTreeOptions | FailureResilienceRisk |
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