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| Criterion |  UX Design Customer Journey Canvas |  Operations Bottleneck Analysis |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. |
Complexitysame | Medium | Medium |
Timesame | 1-3 h | 1-3 h |
Participantsdifferent | 3-10 | 3-8 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures |
Tagsno overlap | JourneyCustomerService designCanvas | FlowMeasurementConstraints |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
