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| Criterion |  UX Design Customer Journey Canvas |  Architecture ATAM (Architecture Tradeoff Analysis Method) |  Architecture Views and Beyond |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 1-3 h | Several meetings plus preparation and analysis; total effort depends on scope | 1-3 Tage |
Participantsdifferent | 3-10 | Evaluation team, architects, and relevant stakeholders | 1-4 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations | Architecture Views, Cross-view Notes, Rationale |
Tagsno overlap | JourneyCustomerService designCanvas | ArchitectureQualityRiskTradeoffsStakeholders | DocumentationStakeholdersArchitecture |
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