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| Criterion |  UX Design Customer Journey Canvas |  Operations A3 Problem Solving |  Architecture ATAM (Architecture Tradeoff Analysis Method) |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 1-3 h | 45-90 min | Several meetings plus preparation and analysis; total effort depends on scope |
Participantsdifferent | 3-10 | 2-5 | Evaluation team, architects, and relevant stakeholders |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | A3 Report, Action Plan, Root Cause Analysis | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations |
Tagsno overlap | JourneyCustomerService designCanvas | LeanProblem solvingCoachingOperations | ArchitectureQualityRiskTradeoffsStakeholders |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
