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| Criterion |  UX Research Contextual Inquiry |  Agile ROAM Board |  Knowledge Modeling Knowledge Mapping |
|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 1-3 Wochen | 20-40 min initial, dann laufend | 1-3 h |
Participantsdifferent | 4-12 Beobachtungen | 3-15 | 3-12 |
Formatdifferent | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | ROAM Board, Owner List | Knowledge Map, Critical Knowledge Areas, Transfer Plan |
Tagsno overlap | UX researchObservationContext | RiskAgileTrackingAlignment | KnowledgeMappingRisk |
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