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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
Paper illustration for Diary Study.
UX Research
Diary Study
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.
Complexitydifferent
MediumLowMedium
Timedifferent
1-3 Wochen20-40 min initial, dann laufend1-4 Wochen
Participantsdifferent
4-12 Beobachtungen3-155-20
Formatdifferent
Workshop + asyncWorkshop + asyncAsync
Outputdifferent
Field Notes, Workflow Insights, Pain PointsROAM Board, Owner ListDiary Entries, Longitudinal Patterns, Experience Timeline
Tagsno overlap
UX researchObservationContext
RiskAgileTrackingAlignment
UX researchTrackingBehavior
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration for 3-Circle Venn Diagram
Facilitation
3-Circle Venn Diagram
Paper illustration of Acceptance Criteria Workshop with a method-specific labelled workspace.
Agile
Acceptance Criteria Workshop
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping