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| Criterion |  UX Research Contextual Inquiry |  Decision Making DACI |  Operations RACI Matrix |
|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated. | With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 1-3 Wochen | 30-60 min | 45-90 min |
Participantsdifferent | 4-12 Beobachtungen | 2-10 | 2-8 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | DACI Matrix, Decision Owner, Decision Log | RACI Matrix, Responsibility Map, Decision Notes |
Tagsno overlap | UX researchObservationContext | DecisionRolesGovernanceAlignment | RolesResponsibilityGovernanceOperations |
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