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| Criterion |  UX Research Contextual Inquiry |  Operations Bottleneck Analysis |
|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 Wochen | 1-3 h |
Participantsdifferent | 4-12 Beobachtungen | 3-8 |
Formatsame | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures |
Tagsno overlap | UX researchObservationContext | FlowMeasurementConstraints |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
