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| Criterion |  Facilitation Consensus Workshop |  UX Design Service Blueprinting |
|---|---|---|
Purposedifferent | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | High |
Timedifferent | 1-3 h | 0.5-2 Tage |
Participantsdifferent | 5-30 | 6-12 |
Formatsame | Workshop | Workshop |
Outputdifferent | Consensus Clusters, Theme Titles, Priority Areas | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | FacilitationConsensusWorkshopAlignment | Service designOperationsJourneyBlueprint |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
