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| Criterion | ![]() Operations Change Analysis | ![]() Product Discovery Jobs to Be Done | ![]() Operations Root Cause Analysis |
|---|---|---|---|
Purposedifferent | For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise. | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 45-120 min | 1-3 Wochen | 1-4 h |
Participantsdifferent | 2-6 | 5-12 Interviews | 3-8 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Change Matrix, Cause Hypotheses, Validation Questions, Action List | Job Stories, Outcome Statements, Opportunity List | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan |
Tagsno overlap | ChangeRoot causeTroubleshootingComparison | CustomerOutcomesNeeds | Root causeProblem solvingQualityIncident |
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